Opening an F1 Casino account: the questions new members ask us

What verification unlocks, and what stays blocked until it is done

Email verification and KYC are two separate steps, and different actions wait for each.

The welcome bonus has to be requested within 24 hours of the deposit it relates to, and it needs both verification steps. If you finish both before the first deposit, a document check does not delay the request.

Which documents we can ask for

The AML policy lists four groups of documents:

1. Identity document.
2. Address verification.
3. Selfie verification.
4. Additional financial documents, which are requested only where a transaction calls for them.

Until KYC is complete, withdrawals may be stopped and the account may be restricted. Submitting incorrect or false documents closes the account, and the funds may be seized. So the name on the account, the name on the document and the name on the payment instrument should match.

Five account situations and the clause that settles each

1. I forgot my password. Use the Forgot My Password option on the sign-in form, or write to live support. A password is yours alone, so sharing it with a third party is your responsibility.
2. May my partner register from the same connection? Different users on one IP address cannot both benefit from the welcome package, and the no-deposit spins can be used once per IP address, device or household.
3. I have not logged in for months. Accounts left unused for a long period can be set to passive status or closed within our security policy.
4. Can I move balance between two accounts? No. Balance transfers between accounts are not possible, and a second account is not permitted in any case.
5. Can the rules change after I register? Terms, bonus policies and game rules can be updated, and changes apply from publication. Registration means you accept the terms in force, so the current text is the one to read.

What can put a new account on hold

• Money paid in without any intention to play. Funds deposited for a purpose other than gaming and betting can lead to suspension or closure, and the account can be reported to the authorities where required.
• A deposit sent to an account that is already restricted. The funds may be retained by the platform.
• Documents that do not match. Incorrect or false documents close the account and the balance can be seized.
• Several pending withdrawals. They can be combined and processed as one transaction, which changes the amount and the date you expect.
• Amounts credited by mistake after a system error. They remain ours and are reclaimed; if they were withdrawn, a debt arises.

Consent, marketing messages and cookies at sign-up

Campaign, bonus and promotion notifications are sent only where you have given consent, while account notices, security alerts and service updates are sent regardless. Essential cookies keep your session and security checks working and cannot be switched off; analytics, preference and advertising cookies can be refused, although a refusal may reset personal settings such as language and region.

First deposit: wallet ownership and the crypto network

Deposits can be made only from payment instruments and crypto wallets in your name, and the first one fixes the route your later withdrawals normally follow. For crypto, choose the correct network and wallet address in the cashier; a transfer in an unsupported asset or on the wrong network can be lost, and we cannot be held responsible for it. A crypto deposit is credited after the number of confirmations the blockchain requires, so the timing is set by the network and not by us. Funds paid in from a third party can lead to closure of the account and loss of winnings.

Controls available from the first day

Deposit limits, loss limits, session time limits, reality check notifications and breaks can be set as soon as the account exists. Self-exclusion starts at a 24-hour break and runs through 7 days, 30 days, 6 months and 1 year to an indefinite closure; during exclusion you cannot log in, deposit, withdraw or receive bonuses, and registering again is blocked.

Contact for registration problems

F1 Casino is operated by RSO Limited, and the site is offered in English, Turkish, Azerbaijani, Arabic, Spanish, German, Portuguese, Russian, French and Hindi. Live support is available 24/7, and registration questions can also go to [email protected]. Say which step you are on, so the agent can see whether the case is an email confirmation, a document upload or a payment ownership question.